So let's keep this short and sweet to make it super easy to get the info you actually care about!
We have broken this up in 4 sections
1) Sunglasses & Blue-light Glasses
2) Watches
3) Manufacture Warranty & Legal Bits and Pieces.
Life happens and we know that the CRANN Clan are adventure seekers, globetrotters & lovers of the great outdoors!
All you need to do is send us your broke pair (or whats left of them) and we will send you out a new pair in return.
Keeping to our core values of recycling we take the bit's of your old/broken sunglasses/blue light glasses and turn them back into stylish fashionable pieces once again!
As we are a small family run business there is an restocking fee which is 65% deduction off the price of the glasses
What does the cost include?
-Restocking and processing at our warehouse
-Cost of shipping a pair of new sunnies out to you
Lets get started with my return
We can all crack glass, break a link or leave our watch behind on holidays lets face it life is not always straightforward! At Crann we want to make it easy for you to replace or repair your watch.
All you need to do is send us your broke watch (or whats left of it) and we will send you out a new one in return or repair the one you have.
As we are a small family run business there is an restocking fee which is 65% deduction off the price of the watch
What does the cost include?
-Restocking and processing at our warehouse or the cost to fix your watch
-Cost of shipping a new watch
If your watch has been lost or stolen please email support@crann.co and we can offer you a discount code.
Lets get started with my return
Manufacture Warranty
CRANN products are protected by a 90-day warranty for manufacturing defects. This covers the materials and workmanship. This does not cover breaks and cracks from misuse these sorts of issues are covered in our lifetime warranty above!
Warranty covers material and manufacturing defects existing at the time of the purchase of the watch/sunnies. During the 90-day warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.
The CRANN warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, the life of the battery (watches), damage to links (watches), lack of care or negligence in handling, glass (watches), strap (watches), loss or theft and damage caused by a third party repairs.
Damage of your frames while glazing or transport to and from glazer. These will all be covered by our lifetime warranty!
If you have a warranty or return that needs attention, email Support@Crann.co and we'll take care of you and your CRANN's!
Legal Bits and Pieces
CRANN's warranty are at the sole discretion of Crann Goods Ltd. We do require the broken products back so we can recycle them again into fashionable pieces!
Your original style may not be available in this case we will suggest a suitable replacement and communicate with you accordingly.
We may ask you to pay full price again after you have used the lifetime warranty 5 times as we are a small family run business and want to offer this service to all our customers.
