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Repair Guide

If your Crann Watch or Sunglasses are no longer under warranty, there is a cost involved in getting your "Crann's" fixed. For further information or to proceed with a repair, please contact us at support@crann.co

We at Crann know that life happens, it could be stepping on your sunglasses or your watch, sitting on them, dog eats them, dropped off a mountain etc... To help out with this you can return your broken sunglasses or watch (If you have it no matter the condition) within 12 months of the purchase date along with proof of purchase (Your email is all we need) and be given a unique discount code that will give you 50% off a new pair.

Please email us at support@crann.co to claim your replacement pair of sunglasses oer watch at 50% off. 

COSTS IF YOU HAVE A SMALL FIX: excluding shipping

  • Replacement Sunglass Legs- €15 
  • Watch Strap (Leather) - €30 
  • Watch Strap (All Wood) - €40 
  • Battery - €20 
  • Glass - €25 
  • Replacement Case - €10

 

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Returns & Warranty

RETURNS:

Our policy is 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We ask no questions within the 90 days if you don't like them or If you need to exchange it for the same item or another pair please, send us an email so we can send you a refund package (which has shipping included) at support@crann.co

WARRANTY:

Crann products are protected by a 1-year warranty for manufacturing defects. This covers the materials and workmanship. This does not cover breaks and cracks from misuse. 

Warranty covers material and manufacturing defects existing at the time of the purchase of the watch. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge. 

The Crann warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, the life of the battery (watches), damage to links (watches), lack of care or negligence in handling, glass (watches),  strap (watches), loss or theft and damage caused by a third party repairs. 

If you have a warranty or return that needs attention, email Support@Crann.co and we'll take care of you. 

AFTER 12 MONTHS? Don't worry we want to help:

We at Crann know that life happens, it could be stepping on your sunglasses or your watch, sitting on them, dog eats them, dropped off a mountain etc... To help out with this you can return your broken sunglasses or watch (If you have it no matter the condition) within 12 months of the purchase date along with proof of purchase (Your email is all we need) and be given a unique discount code that will give you 50% off a new pair.

Please email us at support@crann.co to claim your replacement pair of sunglasses or watch at 50% off. 

 

Shipping

Yep that's right we do FREE shipping! We want to make buying from us the easiest thing you've ever done.

HOW DO YOU SHIP PACKAGES?

Packages shipped from Crann HQ in Clonalvy, Co.Meath, Ireland and will be sent by An Post (Ireland).  

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping (Over €40) to over 200 countries around the world. 

HOW LONG DOES SHIPPING TAKE?

These are our estimates:

SHIPPING SCHEDULES

Your Location* Estimated Shipping Time
Ireland1-3 Business days
UK, Europe2-6 Business days
The United States, Canada, 
Mexico, Central America, South America
6-15 Business days
Other10-30 Business days

  *Please allow for a 1-2 day order processing time. We aim to ship same day or next day! 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not always available until the final leg of the journey. In Ireland and the UK we do not offer a tracking code. 

  • For some shipping companies, it takes 3-5 business days for the tracking information to update on the system.

If you have any other questions, please contact us Support@crann.co and we will do our best to help you out.

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